Question 1

How do I request an appointment?

Accepted Answer

Choose your treatment on the booking page, pick a preferred date and time, and send your name and phone number. You’ll get a booking reference straight away. You can also call or WhatsApp us.

Question 2

Is my appointment confirmed immediately?

Accepted Answer

No. Online bookings are requests. Your appointment is pending until Butterfly Nail Club contacts you to confirm the time. You can check the status at any time using your private booking link.

Question 3

How do I choose the right treatment?

Accepted Answer

Use the “Find your treatment” questions on the home page, browse the treatment pages, or message us on WhatsApp and we’ll help.

Question 4

Can I book removal with my treatment?

Accepted Answer

Yes. Some treatments include removal (for example “Gel with removal”). For others you can add a shellac, BIAB or hard-gel removal as an extra. The booking form won’t let you add a removal twice.

Question 5

Can I ask about a nail design on WhatsApp?

Accepted Answer

Yes — send inspiration photos on WhatsApp and we’ll suggest the right nail-art option and give you an idea of price.

Question 6

What does a “from” price mean?

Accepted Answer

It’s the starting price. The final price depends on length, design or work involved and is agreed with you at the salon.

Question 7

Do you offer acrylic nails?

Accepted Answer

No. We offer hard-gel and BIAB enhancements instead.

Question 8

Can I change or cancel my request?

Accepted Answer

Yes. Use your private booking link to request a new time or cancellation, or call or WhatsApp us. Changes aren’t final until the salon confirms them.

Question 9

Where is the salon?

Accepted Answer

Unit 3, Brentford Lock, High Street, Brentford, London TW8 8AQ.

Question 10

What are the opening hours?

Accepted Answer

We’re open every day from 9am to 8pm. Any holiday closures are shown on the contact page and in the booking calendar.

Questions, answered